Privacy Policy

1. Who We Are

Chimney Peak California operates the website at www.chimneycleaningca.com and provides professional chimney cleaning, inspection, repair, and related services throughout California. When this policy says "we," "us," or "our," it refers to Chimney Peak California. For questions about this policy, contact us at info@chimneycleaningca.com.

2. Information We Collect

We collect only the information you choose to provide to us. This includes:

• Contact and service request details — your name, phone number, email address, city or address, service type, and any message or description of your chimney issue submitted through our estimate request form.
• Technical data — standard web server logs including your IP address, browser type, and the pages you visit. This data is used solely for site security and performance monitoring and is not linked to your identity.
• Cookies — our website may use session cookies for basic site functionality. We do not use tracking cookies for advertising. If we add analytics tools in the future, this policy will be updated to reflect that.

3. How We Use Your Information

Information you submit through our forms is used to:

• Respond to your estimate or service request and schedule an appointment.
• Contact you by phone or email to confirm scheduling details.
• Send a follow-up if your request goes unanswered.
• Improve our services based on customer needs.

We do not use your information for automated marketing, email newsletters, or third-party advertising without your explicit consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Service providers — we may share your contact details with the specific technician assigned to your job so they can coordinate your appointment.
• Legal requirements — we may disclose information if required by law or in response to a valid legal process.

5. Data Retention

We retain your contact and service request information for as long as necessary to fulfill the service and for reasonable record-keeping purposes (typically up to two years). You may request deletion of your data at any time by contacting us at info@chimneycleaningca.com.

6. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information we collect and how it is used.
• Request deletion of personal information we hold about you.
• Opt out of the sale of personal information. We do not sell personal information.
• Non-discrimination — we will not treat you differently for exercising these rights.

To exercise any of these rights, email us at info@chimneycleaningca.com. We will respond within 45 days.

7. Security

We take reasonable measures to protect the information you submit. Our website is served over HTTPS. Form submissions are transmitted securely. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies before submitting any information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when changes were last made. We encourage you to review this page periodically.

10. Contact Us

For any questions or requests regarding this Privacy Policy, contact us at: